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FAQs

At Arabian Oud we proudly admire our Arabian Heritage and our one and only goal is to represent it to the world in the best way it should be. For us we do that through our products; every scent carries a piece of heritage, culture and traditions of the Middle East in general and the Arab World in particular.

Shopping

• How can I place and order at Arabian Oud?

• If you have already made up your mind and want to purchase one our products, then you can easily purchase it in few clicks.
• Go to your product’s page and click on “Add to Cart”, where you will be redirected to your cart and you will have the choice to whether “Continue Shopping” or “Proceed to checkout” if you are done shopping.
• If you are a new customer, then you should register first with your contact details. Otherwise, click on "Already registered" and sign in first using your email and password.
• Choose your desired payment method, confirm the order, and click on checkout. Stay relaxed and we will take care of the rest!

• How do I register?

• Click on the Sign Up link at the top right of the page.
• Please complete all fields marked with * accurately. Click on Submit.
• Congratulations! You now have an account and are ready to start shopping!

• What if I forgot my password?

• It is easy to reset your password. Please go to Arabian Oud website, click “Log In” and click “Forgot Password.” Type your email address then click “Submit.” An automatic password reset will be sent to your email address.

Returns/exchange

• How can I return an Item?

• You can visit our Shipping & Returns page, where you will find everything you need to know about Returning and exchanging products.

• What is return notice period?

• We provide our customers with a 7-day notice period of returns. Please note that the items must be in the original packaging and must be unused. For more details, please visit our Shipping & Returns page, where you will find everything you need to know about Returning and exchanging products.

• Do I get a refund? Do I get my money back?

• You can contact us in case you want a refund and it has to be within 7 days from your purchase. For more details, please visit our Shipping & Returns page, where you will find everything you need to know about Returning and exchanging products.

• How long does a return exchange refund take?

• The sooner you inform us that you want to initiate a return process the better! For more details, please visit our Shipping & Returns page, where you will find everything you need to know about Returning and exchanging products.

• I have changed my mind. Can I still cancel an order before I receive the item?

• At Arabian Oud, the most important for us is that you feel comfortable buying the items you really want. If you want to cancel an order, the rule is that the sooner you inform us the better! Cancellations depend on whether your order has been shipped or not. Usually, this happens within two-business day. Hence, we give you the possibility to cancel your order at a very early stage. If this is the case, please send us a request through the Contact Us and we will take care of everything!
• However, if your order has been shipped we would not be able to cancel it. At that point your next best option is to return the item if you aren’t satisfied with it.
• For more details, please visit our Shipping & Returns page, where you will find everything you need to know about Returning and exchanging products.

Payment Methods

• What Kind of payment methods do you accept?

• Credit Cards
At Arabian Oud, our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard credit cards. Orders completed with credit cards will not be charged any additional fees.

• Cash on Delivery
For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Using this service, you can select to pay in cash to the delivery agent upon receiving your order. Please note that this service is only available for orders within Saudi Arabia.

• PayPal
We at Arabian Oud are proud to offer PayPal as a method of payment! All you have to do is select PayPal as a payment method (after filling in your customer information) and proceed to 'BUY NOW.' You will be redirected to your PayPal account where all your debit or credit card details and address will be displayed, as well as your desired purchase. When you click "Pay Now" the amount will be sent to Arabian Oud. If you do not click "Pay Now" within 30 minutes your order will be cancelled.

• Is your Arabian Oud’s website trusted for online payments?

• We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party. For more information, please check our Terms and Conditions.

• My credit card details were rejected! What can I do?

• If you’ve tried to place an order but payment is not being accepted, you can still choose the Cash on Delivery option. We actually recommend that you check with your bank as well so that your next purchase will be effortless and straightforward.

Products

• How can I search for a product at Arabian Oud?

• Just enter what you are looking for in our powerful search bar on the top right of the page, and it will give you all the relevant products corresponding to your query. We offer you the possibility to further refine your search through the advanced search bar on the left that appears with your search results. Using advanced search, you can further choose category, event and price as more specific search criteria.

• The item I want is out of stock. What do I do?

• Although we try to have a stock level that will keep up with expected demand, certain items that are highly popular can exceptionally run out of stock. As stocks continuously change and new products are always being added, please continue to check in to see if we have restocked your desired item or another style like it.

• How can I provide feedback for the product I purchased?

• We always welcome all kinds of feedback on all our products. Just fill in the “Product Review” tab under the corresponding product or you can contact us and we will get back to your right away.

Delivery

• Where do you deliver to?

• We will deliver your purchase item to anywhere around the word through our shipping partner, Aramex. Items purchased will be delivered right at your doorstep whether at your home or in the office. Please note that shipping rates vary from one country to another depending on the product’s weight and the country it is being shipped to.

• How much does it cost for delivery?

• Shipping rates vary from one country to another depending on the product’s weight and the country it is being shipped to.

• How long does it take for my order to be delivered?

• Most Arabian Oud customers in KSA receive their orders within 2-6 working days of placing them. However if you are outside Saudi Arabia, then it might take a little longer for you to receive your product. You can always track your order to check its latest shipping status.

• How can I track my order?

• If your order has taken longer than the expected timeframe to arrive, please contact the customer support team via the Contact Us form or call us at +966 920009692 from Saudi Arabia, or at +966 114742222 from anywhere else and we will be happy to assist you.